Ticketmaster Breach Impacts 560 Million Customers

Personal information from 560 million customers may have been compromised after hackers said they accessed 1.3 terabytes of data

Liz Hughes, Editor, IoT World Today

May 29, 2024

2 Min Read
Photo illustration by Joe Raedle/Getty Images

More than half a billion Ticketmaster customers may have had their personal and credit card data compromised after the ticket agency fell victim to a cyberattack, according to a new report.

The personal information of 560 million customers has been compromised after hackers accessed 1.3 terabytes of data including emails, phone numbers, addresses and credit card data, claimed the ShinyHunters hacker group.

The group claimed responsibility for the breach and said it is selling that stolen data on BreachForms for $500,000. 

Neither Ticketmaster nor its parent company Live Nation Entertainment have publicly commented on the breach. 

Lisa Plaggemier, executive director at the National Cybersecurity Alliance, said the breach not only underscores the impact these incidents have on individuals but also presents significant challenges for Ticketmaster. 

“The recent breach at Ticketmaster, compromising the personal data of more than 560 million users, underscores the profound impact such incidents can have on individuals' security and privacy,” Plaggemier said. “Users affected by this breach now face heightened risk of identity theft and financial fraud, necessitating urgent measures to mitigate these potential consequences. 

“Transparent communication from Ticketmaster is crucial in providing affected users with the necessary information and support to safeguard their personal information and financial accounts.”

Related:Dell Data Breach Raises Urgency for Improved Security Measures

As a company, Ticketmaster would face significant challenges beyond just reputational damage, Plaggemier said as the incident highlights the pressing need for companies to prioritize robust cybersecurity measures to protect customer data and maintain trust. 

“Ticketmaster must now demonstrate a proactive approach in addressing the breach, implementing enhanced security protocols and fostering a culture of cybersecurity awareness to prevent future incidents,” she said. “These measures will be critical to Ticketmaster’s ability to rebuild trust with its users and mitigate the long-term impact of this breach on its operations and reputation.”

Darren Williams, CEO and founder of global cybersecurity company BlackFog, said the breach highlights the scale of these operations and underscores the need for companies to invest in data security.

“Now that the data has been exfiltrated from Ticketmaster, the threat group can continuously target the individuals through social engineering and phishing attempts,” said Williams. “Large entities, especially those such as Ticketmaster, must invest in anti data exfiltration technology to ensure no data is leaving their system without proper authorization."

Related:Christie’s Hit By Cyberattack Days Before Auction

The breach comes on the heels of the Department of Justice filing a lawsuit against Ticketmaster’s parent company, Live Nation Entertainment, alleging both companies hold an unfair monopoly in the live event ticket market. The lawsuit aims to break that monopoly.

About the Author(s)

Liz Hughes

Editor, IoT World Today, IoT World Today

Liz Hughes is an award-winning digital media editor with more than two decades of experience in newspaper, magazine and online media industries. 

A proven digital media strategist and editor, Liz has produced content and offered editorial support and leadership for a variety of web publications, including Fast Company, NBC Boston, Street Fight, QuinStreet, WTWH Media, AOL/Patch Media and Design News.

A skilled social media strategist experienced in developing and maintaining an audience across multiple platforms and brands, Liz also enjoys sharing her knowledge and expertise to help businesses small and large.

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