Omni Hotels Confirms Customer Data Compromised in Cyberattack

Omni said impacted data may include customers’ names, emails and mailing addresses

Scarlett Evans, Assistant Editor, IoT World Today

April 18, 2024

1 Min Read

Omni Hotels has confirmed that a “limited” amount of data has been compromised following an attack on its systems in March. 

While few details of the attack were shared, in a statement on its website Omni said the impacted data may include customer name, email, and mailing address, as well as Select Guest Loyalty program information.

The hotel noted that the compromised data does not include sensitive information such as payment details, financial information or social security numbers. 

The attack initially happened on March 29, with customers taking to X (formerly Twitter) to report issues with reservations and credit card payments.

View post on X

View post on X

In response, Omni shut down its systems and launched an investigation with a cybersecurity response team. 

Systems were restored on April 8, though the investigation remains open. 

“Omni continues to collaborate with a leading cybersecurity response group and deploy all available resources to address the situation,” the statement said. “We continue to actively welcome guests, and accept new reservations online and at the customer care center.”

About the Author(s)

Scarlett Evans

Assistant Editor, IoT World Today

Scarlett Evans is the assistant editor for IoT World Today, with a particular focus on robotics and smart city technologies. Scarlett has previous experience in minerals and resources with Mine Australia, Mine Technology and Power Technology. She joined Informa in April 2022.

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