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Video: John Lewis on Data and AI for Retail

Retailer uses employee insight to guide technological advances

Berenice Baker

July 11, 2022

1 Min Read
John Lewis chief data and insight officer Barry Panayi.
John Lewis chief data and insight officer Barry Panayi.Informa

The differentiators for using data and AI in retail are around service, making operations efficient to free up colleagues to do their jobs, according to John Lewis chief data and insight officer Barry Panayi.

Speaking at the Quantum Summit London, Panayi discusses the role of data and AI in retail and how people and technology can work together.

Retail use cases for AI were originally limited to marketing and customer care but have now evolved into optimizing the supply chain, working out ideal prices and reductions, optimizing call center operations, and calculating what products to stock and where.

About the Author(s)

Berenice Baker

Editor, Enter Quantum

Berenice is the editor of Enter Quantum, the companion website and exclusive content outlet for The Quantum Computing Summit. Enter Quantum informs quantum computing decision-makers and solutions creators with timely information, business applications and best practice to enable them to adopt the most effective quantum computing solution for their businesses. Berenice has a background in IT and 16 years’ experience as a technology journalist.

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