The nationwide outage was flagged early this morning across the U.S.

Scarlett Evans, Assistant Editor, IoT World Today

February 22, 2024

2 Min Read
Thousands of AT&T, T-Mobile and Verizon customers are being impacted
Thousands of AT&T, T-Mobile and Verizon customers are being impactedGetty

Updated: 1:16 p.m.

Updated 11:26 a.m.

Thousands of AT&T, T-Mobile and Verizon customers across the U.S are being impacted by a major cellular outage Thursday morning.

And while many are scrambling to find ways to connect during the outage, none of the cell providers have posted an update on the situation.

AT&T is experiencing the largest number of issues, with reports of outages topping 51,000 and growing as of 7:30 a.m., according to data from DownDetector,  a platform that collects outage reports from users.

At 12:45 p.m., AT&T posted acknowledgement of the outage. The first time the carrier has said anything about the impact to customers. No further details were made available

View post on X

More than 2,000 Verizon users also reported cell phone outages, as well as 1,100 T-Mobile customers at the same time this morning with that number growing. Impacted cities included Houston, LA, Chicago, Atlanta and Miami, the website reported.

Network issues with Cricket, Consumer Cellular, Boost Mobile and other regional services have also been reported. 

The outage is also impacting the ability to dial 911 for many customers, forcing law enforcement agencies nationwide to keep residents updated.

The San Francisco Fire Department posted on X, formerly Twitter, that the outage was also preventing people from contacting emergency services.

View post on X

“We are aware of an issue impacting AT&T wireless customers from making and receiving any phone calls (including to 911),” the post said.

“We are actively engaged and monitoring this…Do not call or text 911 to simply test your phone service.”

Law enforcement across the country is urging residents to not test dialing 911 on their devices do to a flood of calls that aren't emergencies.

View post on X

AT&T has been responding to customer comments online, but has still not released a formal statement on the matter.

Verizon and T-Mobile have also not yet released a statement.

This is a developing story and IoT World Today will update as new information becomes available. 

About the Author(s)

Scarlett Evans

Assistant Editor, IoT World Today

Scarlett Evans is the assistant editor for IoT World Today, with a particular focus on robotics and smart city technologies. Scarlett has previous experience in minerals and resources with Mine Australia, Mine Technology and Power Technology. She joined Informa in April 2022.

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