From On-Site Service to Remote Repair: The Digital Transformation of the Bell and Howell Service Business
5th November 2019
11 AM ET / 8 AM PT
IoT data analytics is one of “those” topics—that people from industry often think is too specialized or complex to generate real value. Not true. IoT and analytics are propelling Bell and Howell on their journey from a hardware manufacturing company to a technology-enabled services firm that handles more than 30,000 systems from over 50 OEMs.
Join Jim Feely, Senior VP, Service Solutions at Bell and Howell to learn about how they deliver continuous service performance improvement, fueled by data and the insights that come from the smart application of analytics.
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Jim Feely is Bell and Howell’s Senior Vice-President of Service Solutions, leading the team that built Bell and Howell Service into a world-renowned production workflow, automation and industrial mechatronics organization enabling the delivery of innovative service and technology solutions for many of the world’s largest Print, Retail and Robotic sector enterprises. Jim’s 25+ year career at Bell and Howell also includes serving as Executive Sales Director, Director of Worldwide Technical Support and Regional Service Director. He was a small business Entrepreneur and also served as a volunteer fireman and Fire Chief for the Durham Highway Fire Department in North Carolina for 20+ years.