FarEye Teams up with Microsoft to Strengthen Its Last-Mile Delivery Solution
FarEye is collaborating with Microsoft as an amplification partner in the company’s Cloud for Retail program, a move that will help retailers orchestrate, track and optimize deliveries with lower logistic costs while meeting end consumer demand.
FarEye’s intelligent delivery management platform handles 100 million transactions each month among 45,000 drivers and 30,000 carriers. It works with enterprise customers across several industries including retail and manufacturing to help provide a high level of control over logistics.
FarEye’s chief revenue officer Amit Bagga said with this collaboration, Microsoft is bringing together leaders across all retail space sectors to help retailers enhance their delivery solutions to ultimately result in a positive customer experience.
“The collaboration signals strong industry recognition, and we’re looking forward to the power FarEye’s intelligent delivery management platform can provide to Microsoft’s retail ecosystem,” Bagga said.
In a retail landscape that’s constantly evolving, FarEye says having a strong logistics framework is paramount to meeting customer expectations and unlocking operational efficiencies.
With its platform, businesses can allow customers to choose when in the day to receive goods, and the software can relay special drop-off instructions to the driver. The deliveries are tracked in real-time and there’s also an option to build chatbots for customer inquiries and electronic receipt records to prevent fraud.
Courier operators can access features like smart scheduling, task allocation and dynamic route management to help their drivers manage their workload and avoid burnout.
“We believe FarEye’s delivery visibility tools and scalable, low-code, no-code platform will be a critical component in helping streamline the fulfillment process and digitize retailers’ customer service offerings,” said Shelley Bransten, worldwide corporate vice president for retail and consumer goods industries at Microsoft.