https://www.iotworldtoday.com/wp-content/themes/ioti_child/assets/images/logo/IoTWorldToday-mobile-logo.png
  • Home
  • News
    • Back
    • Roundups
  • Strategy
  • Special Reports
  • Business Resources
    • Back
    • Webinars
    • White Papers
    • Industry Perspectives
    • Featured Vendors
  • Other Content
    • Back
    • Q&As
    • Case Studies
    • Features
    • How-to
    • Opinion
    • Podcasts
    • Strategic Partners
    • Latest videos
  • More
    • Back
    • About Us
    • Contact
    • Advertise
    • Editorial Submissions
  • Events
Iot World Today
  • NEWSLETTER
  • Home
  • News
    • Back
    • Roundups
  • Strategy
  • Special Reports
  • Business Resources
    • Back
    • Webinars
    • White Papers
    • Industry Perspectives
    • Featured Vendors
  • Other Content
    • Back
    • Q&As
    • Case Studies
    • Features
    • How-to
    • Opinion
    • Podcasts
    • Strategic Partners
    • Latest videos
  • More
    • Back
    • About Us
    • Contact
    • Advertise
    • Editorial Submissions
  • Events
  • newsletter
  • IIoT
  • Cities
  • Energy
  • Homes/Buildings
  • Transportation/Logistics
  • Connected Health Care
  • Retail
  • AI
  • Metaverse
  • Development
  • Security
ioti.com

Architecture


Thinkstock

Mobile device

How Cisco Jasper Aims to End Mobile Overage Fees for Enterprise

How does a global company with thousands—or even hundreds of thousands—of employees manage the cost of its mobile contracts? It’s often a challenge for many.
  • Written by IOT Content Manager
  • 24th April 2017

Veteran retailer Sears has some 1,500 mobile lines they manage for their contract drivers. An area of the business that experiences a considerable amount of employee turnover, deactivating, reactivating, and reassigning devices to new hires is an operational nightmare. Every step of the way can involve multiple phone calls or emails to their service provider, causing considerable delays and greatly impacting the company’s bottom line.

And it’s not just retailers that are affected. Tech giant Facebook has a similar challenge. One telecommunications manager shared frustration around taming this mobile monster, stating most of the time, the company has no idea of their mobile spend until they receive an invoice. As you can imagine, Facebook employees are heavy data users and, every month, Facebook may be accruing thousands of dollars in data overages they weren’t expecting. “Overages are like a disease—you don't know you have it and then boom! it is too late,” said a Facebook employee who oversees its telecom contracts.

Deloitte Canada has had similar struggles. Employing roughly 4000, many of who frequently travel, and a substantial number of them forget to add a travel plan when they do so. “We have to go back and add travel plans, verify if they were prorated and often end up disputing charges,” explains a Deloitte employee.

While there are a range of mobile enterprise tools and services, mobility management often remains reactive and unscalable.

To tackle the problem, Cisco Jasper is today announcing its Control Center for Mobile Enterprise, a platform that expands its IoT management services to the realm of enterprise mobility.

The solution, which is an extension of the Cisco Jasper Control Center IoT service platform, provides businesses with faster delivery of services, lower operational costs and predictable telecom bills. Control Center for Mobile Enterprise is directly integrated with service provider networks and systems, enabling real-time usage visibility, automated cost control and enterprise-grade self-serve management of mobile services and assets.

“Management of any connected device consists of common challenges like unpredictable service costs and inefficient management processes, and this is especially true for business mobile phones and tablets,” said Macario Namie, Head of IoT Strategy at Cisco Jasper. “Cisco Jasper has partnered with over 50 service providers worldwide to enable enterprises to automatically connect and manage their IoT services, and now we are extending the same proven capabilities to business mobile devices.”

Enterprises have provided their employees with mobile devices like smartphone and tablets for well over a decade now, yet the management of these devices and services remains largely reactive and manual, with little use of technology and automation. The result is anything from delayed services, surprise telecom charges, high operational and support costs, and a poor employee experience.

“Our customers were demanding this. This problem has existed since Blackberry times,” shared Pallavi Vanacharla, Head of Product Marketing at Cisco Jasper. “There are Bandaid-type approaches to solving this, but we are eliminating these pain points at the root.”

Currently, to mobilize its workforce, a company signs a contract for two to three years. Along with this contract, the service provider typically gives them a few different portals — viewing their bills and managing individual lines — just like a consumer would get. The challenge is that they were never really designed for the enterprise. “This might work for a few employees, but when you have tens of thousands of lines, that approach of managing one line at a time is unscalable,” says Vanacharla.

Enterprises often have third-party tools on top of the tools they get from their service providers. The first one might be a telecom expense management tool like Tangoe or Calero. “In spite of all of these tools, the basic needs are not being met,” explains Vanacharla. “When I talk to customers, three common pain points keep coming up. The first one is manual operations. Every step involves a phone call or an email to the customer care team of the telecom company. It is a very manual way of managing these large numbers of devices. The second pain point is the lack of visibility. The third thing I hear about is reactive fixes. None of the enterprises can figure out what is going to happen in the future. There is no way to predict employee behavior, and so companies are forced to react to what has happened.”

Cisco Jasper is initially introducing Control Center for Mobile Enterprise in Canada, in partnership with Canadian national telecommunications company TELUS. The company is offering the platform to its business customers as part of its new business mobility solution, TELUS IQ Smart Mobility Management.

“In a couple of years, there will be nearly one billion mobile business lines, according to IDC, which will be served by more than 2000 mobile service providers,” Vanacharla says, citing GSMA statistics in the latter figure. “We have ten plus years of experience managing connectivity, and we have a technology that is unique. I have yet to see anything like this in the mobility space.”

Tags: Article Architecture Technologies News

Related Content


  • Move to the Cloud. Go Beyond.
    An innovative new category of application for building high-performance microservices and APIs with no operations required.
  • Dell Technologies World 2022: Michael Dell Talks What’s Next in Tech
    A key opportunity for the company is the growth in edge computing
  • Nations Ranking Highest for Efficiently Deploying Cloud
    Where did the U.S. place?
  • Image shows a metaverse concept background with perspective and copy space - 3d illustration
    Businesses Gear up for the Metaverse
    What is the Metaverse and does it already exist?

Leave a comment Cancel reply

-or-

Log in with your IoT World Today account

Alternatively, post a comment by completing the form below:

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Latest News

  • Experts in IoT: IoT Data Collection With InfluxData
  • Digital transformation concept. Binary code. Programming. Quantum computer.
    How a Quantum Computer Actually Works
  • Nvidia Launches Toolset to Accelerate Quantum Adoption
  • Image shows: Three dimensional memory cube, the representation of cloud computing or quantum computing.
    Researchers Launch First Quantum Computer in Israel

Roundups

View all

IoT Product Roundup: Canonical, InfluxData, Wiliot and More

23rd June 2022

IoT Product Roundup: Cisco, Telit, Draganfly and More

9th June 2022

IoT Deals, Partnerships Roundup: Google, Arm, Senet and More

26th May 2022

White Papers

View all

The Role of Manufacturing Technology in Continuous Improvement Ebook

6th April 2022

IIoT Platform Trends for Manufacturing in 2022

6th April 2022

Latest Videos

View all

AI Summit 2022: easyJet’s Ben Dias on AI in Aerospace

The company’s director of data science and analytics talks about the industry’s use of AI.

AI Summit 2022: Bob Compton, CIO of Mobilize Financial Services

Compton talks about some of the biggest business challenges with AI

E-books

View all

How Remote Access Helps Enterprises Improve IT Service and Employee Satisfaction

12th January 2022

An Integrated Approach to IoT Security

6th November 2020

Webinars

View all

Rethinking the Database in the IoT Era

18th May 2022

Jumpstarting Industrial IoT solutions with an edge data management platform

12th May 2022

AI led Digital Transformation of Manufacturing: Time is NOW

9th December 2021

Special Reports

View all

Omdia’s Smart Home Market Dynamics Report

7th January 2022

Cybersecurity Protection Increasingly Depends on Machine Learning

28th October 2020

IoT Security Best Practices for Industry and Enterprise

20th October 2020

Twitter

IoTWorldToday, IoTWorldSeries

IoT Deals and Partnerships Roundup: Sony, Emnify, Nexxiot and more dlvr.it/STBT4j https://t.co/F9miX0gvkV

1st July 2022
IoTWorldToday, IoTWorldSeries

AI Summit 2022: easyJet’s Ben Dias on AI in Aerospace dlvr.it/ST9SXq https://t.co/ZFAoLpy4v5

1st July 2022
IoTWorldToday, IoTWorldSeries

#Selfdriving tech leaders urging @CAgovernor to allow #autonomous trucks to operate in the state. #AVs @Waymo… twitter.com/i/web/status/1…

30th June 2022
IoTWorldToday, IoTWorldSeries

Wimbledon 2022: AI Operations Inside the Control Room  dlvr.it/ST6sQs https://t.co/dXvyIjtuJD

30th June 2022
IoTWorldToday, IoTWorldSeries

AI Summit 2022: Bob Compton, CIO of Mobilize Financial Services dlvr.it/ST4sVs https://t.co/1dq3tbwycl

29th June 2022
IoTWorldToday, IoTWorldSeries

Vodafone Hints at IoT Spinoff dlvr.it/ST46FV https://t.co/5SNxgkK9yN

29th June 2022
IoTWorldToday, IoTWorldSeries

Autonomous Helicopter Takes off in Canada dlvr.it/ST3sPr https://t.co/OA9RA1XJcY

29th June 2022
IoTWorldToday, IoTWorldSeries

AI Summit 2022: AutoTrader’s Nick King dlvr.it/ST3Ylw https://t.co/XgT5qZtme1

29th June 2022

Newsletter

Sign up for IoT World Today newsletters: vertical industry coverage on Tuesdays and horizontal tech coverage on Thursdays.

Special Reports

Our Special Reports take an in-depth look at key topics within the IoT space. Download our latest reports.

Business Resources

Find the latest white papers and other resources from selected vendors.

Media Kit and Advertising

Want to reach our audience? Access our media kit.

DISCOVER MORE FROM INFORMA TECH

  • IoT World Series
  • Channel Futures
  • RISC-V
  • Dark Reading
  • ITPro Today
  • Web Hosting Talk

WORKING WITH US

  • Contact
  • About Us
  • Advertise
  • Login/Register

FOLLOW IoT World Today ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookies Policy
  • Terms
Copyright © 2022 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.
This website uses cookies, including third party ones, to allow for analysis of how people use our website in order to improve your experience and our services. By continuing to use our website, you agree to the use of such cookies. Click here for more information on our Cookie Policy and Privacy Policy.
X